TERMS & CONDITIONS
TERMS OF USE
By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice (including after you have submitted your order).
EXCHANGE POLICY
Returns, refunds and/or cancellations are currently not allowed. EXCHANGES ONLY!
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; no exceptions.
All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Support team by emailing gococonutsbb@gmail.com within 14 business days of the order’s delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.
After receiving the merchandise, we require up to 5 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Go Coconuts BB. Underwear, swimwear, body jewelry and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong order. (Store Error)
Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.
SHIPPING
PROCESSING TIME
Please allow 1 – 3 business days (excluding holidays and weekends) for order processing before an order ships. Orders placed after 5PM EST on business days will start processing on the next business day. Additionally, orders placed after 5PM EST on Fridays, or during the weekend, will start processing on the following business day.
*For any national weather delay, please allow 1 additional business day for processing.
SHIPPING/TRACKING
When your order is done processing, you should receive a separate email with your tracking information. Please note that it may take each shipping carrier a little time to update the tracking link so that you may accurately track your shipment.
Orders will be shipped via 2-day shipping once processing is complete. Please note: 2-day shipping applies to business days and excludes holidays.
Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused,Go Coconuts Barbados Limited will not provide any form of refund nor reship the order.
For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.
SHIPPING INTERNATIONAL
ALL INTERNATIONAL ORDERS ARE SHIPPED VIA POST OFFICE FROM BARBADOS DELIVERY IS USUALLY WITHIN 7-14 BUSINESS DAYS. INTERNATIONAL ORDERS COULD TAKE UP TO 20 OR MORE BUSINESS DAYS TO BE DELIVERED. YOUR SHIPPING CONFIRMATION WILL INCLUDE TRACKING INFORMATION. LOCAL CARRIERS WILL FINALIZE DELIVERY.
SHIPPING CARRIER DELAYS
Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.
WHERE IS MY ORDER CONFIRMATION?
You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact gococonutsbb@gmail.com
Are you filling out your shipping address correctly?
Please be thorough when filling out your shipping address to avoid any mistakes. For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between “Address Line 1” & “Address Line 2”. See below:
First Name | Last Name
Company (optional)
Address
Apartment, suite, etc. (optional)
City
If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.
Can I cancel my order?
Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.
What is a pre-order?
Orders placed by customers for products which have been out of stock or not yet released. All payments must be paid via visa/debit or master card on our website .Please be patient, you will recieve a text or email when your order is available.
Curbside Pick-ups
After your order is processed, packed and ready for pick up we will contact you to confirm time and location for pick up.
Islandwide Delivery
We have partnered with GPS Barbados delivery service.